Bill Frederick is a founding partner at FHS Associates, a company designed to address the changing needs of business and implement soft skill techniques into the revenue engine for company success. Bill is no stranger to the constant demands of producing results, having spent over 40 years in marketing, sales, and operations leadership positions.
He specializes in mentoring companies/individuals in applying emotional intelligence or “soft skills” (self-awareness, motivation, self-regulation, empathy, and adeptness in relationships) into their current revenue process. Bill has been a life long student of the art of leadership and had the opportunity in his early endeavors to teach blind students how to apply design and development principles in the construction of business systems of varying complexity. This effort enhanced his skill of listening and forced him to learn how to communicate with empathy in an unsighted way.
This experience motivated Bill to develop a process that combines the use of mind and heart more precisely between cognition and emotion to influence outcomes. He uses a proven methodology that can break down a complex encounter into the necessary elements that will engage the client and prepare them for alternatives in solving their business objectives.
Companies draw on his understanding of the revenue process, coupled with his skill and knowledge in relationship development, to engage their clients with a more proactive value proposition, increasing their opportunity for business success.
In the new workplace, with its emphasis on video conferencing, flexible teams, and reliable customer orientation, emotional intelligence is becoming increasingly essential in every job and every part of the world.